Shipping costs

Our logistics partner

DHL & DP

Sustainable CO2e-compensated shipping with DHL GoGreen or Deutsche Post (both insured and with tracking) and their logistics partners in the respective destination country. All deliveries within the EU are duty-free and there is no import tax.

Shipping costs for non-commercial customers

Zone 1 Germany

Shipping costs: €5.90
From an order value of EUR 29 we deliver free shipping within Germany.

Zone 2 Austria and Switzerland

Shipping costs: €7.90
from 150.- value of goods: 0.00 €

Zone 3 (Belgium, Denmark, France, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Czech Republic)

Shipping costs: EUR 9.90
from EUR 150.00 value of goods: EUR 0.00

Zone 4 (UK, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City, Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Norway, Portugal, Romania )

Shipping costs: €14.90
from EUR 200.00 value of goods: EUR 0.00

Zone 5 (all other countries)

Shipping costs: €49.90
from EUR 500.00 value of goods: EUR 0.00

Shipping via DHL and Deutsche Post:

According to DHL and Deutsche Post, the domestic delivery time is usually two to five working days.
Delivery to a Packstation is also possible.

For deliveries to non-EU countries, additional fees and duties may apply. Further information is available at https://ec.europa.eu/taxation_customs/index_de&nbsp ;to find.

Info: Pre-orders will be shipped as soon as the item is available again. If you order several items and/or product sets that contain an item that is currently not available, they will only be shipped together as soon as all products are available again. This reduces packaging waste, CO₂ and thus protects our environment.

Dear Customer,

According to DHL and Deutsche Post, the delivery time within Germany is 2 to 5 days. In the EU 4 to 12 days and to other countries up to 14 days. These are approximate values; the parcel carrier DHL and the respective DHL partner abroad are responsible for the final delivery time.

After handover to DHL, a shipment tracking will be sent by e-mail. The tracking link will be sent by e-mail between 16:00 and 18:00 on the day of dispatch. Please check your spam folder if necessary.

If an order cannot be delivered by DHL or its partner abroad, it will usually be returned to us. Possible reasons for this can be found on the following website: https://www.dhl.de/en/privatkunden/hilfe-kundenservice.html

If there is no error on the part of the buyer, such as an incorrect delivery address or no alternative drop-off location, or the package has not been collected from the post office within 7 days, we will resend the order at our expense.

If there is an obvious error on the part of the buyer (e.g. wrong delivery address given, not present etc.), we will charge 5.90 Euro shipping costs plus 1 Euro flat rate for a new delivery within Germany. For a new delivery outside Germany we charge shipping costs according to zone plus 1,- Euro flat rate. These costs also apply to each further delivery attempt.

If the order was delivered to a neighbour, you will usually find the information in the shipment tracking. But even without a note from the delivery company, it doesn't hurt to ask your neighbours. If DHL has delivered the order to the buyer's address and the corresponding note is in the shipment tracking, but the delivery has not been received, you should check whether an alternative drop-off location has been deposited with DHL, if necessary please ask the delivery person about this.

We will hand over the delivery to DHL one working day after the order or receipt of payment if payment has been made in full and booked with us. If payment is received by 13:00, we will dispatch the order on the same working day.

Further notes on dispatch: There must be a bell plate with the name of the addressee. If, for example, only the name of the partner is on the bell plate, the delivery address must be addressed accordingly.

If the parcel is to be delivered to the workplace, please be sure to include the name of the company in the delivery address. Without the company name, the parcel can usually NOT be delivered.